Support & Fix for Employees refers to the process of providing technical and operational assistance to employees to ensure their tools, systems, and work environments function efficiently. It typically involves identifying, troubleshooting, and resolving issues or challenges that employees face in the course of their daily work.

Components of Support & Fix:
1. Technical Support:
o IT Helpdesk: A service desk where employees can report and resolve issues related to hardware, software, networks, or applications.
o Troubleshooting: Diagnosing and fixing issues with devices such as computers, phones, printers, or servers.
o Updates and Upgrades: Applying patches or updates to systems and software to improve functionality and security.
2. Employee Assistance:
o Onboarding Support: Setting up devices, accounts, and access for new hires.
o Training: Helping employees understand and use specific tools, software, or workflows effectively.
o Workstation Setup: Configuring ergonomic and functional work environments, including hardware and software setup.
3. Incident Response:
o Addressing unexpected outages or failures in tools or services that employees rely on.
o Ensuring business continuity by rapidly mitigating the impact of disruptions.
4. Ongoing Maintenance:
o Preventive measures to ensure that employee systems remain up-to-date and secure.
o Regular checks for issues like network performance or outdated hardware.
5. Communication Support:
o Resolving issues related to email, collaboration tools (e.g., Microsoft Teams, Slack), or video conferencing platforms.

Goals of Support & Fix for Employees:
• Minimizing Downtime
• Enhancing Productivity
• Improving Employee Experience
• Maintaining Security

Examples of Support & Fix:
• Resetting passwords for locked accounts.
• Resolving connectivity issues for remote workers.
• Repairing a malfunctioning laptop or replacing faulty hardware.
• Configuring and deploying collaboration software.
• Troubleshooting and fixing slow system performance.